Social Media Support
Definition of
Social Media Support
Social Media Support provides customer support through social media channels such as Facebook, Instagram, and Twitter. It is an asynchronous communication channel where the customer and support agent can communicate without being present at the same time.
Related Terms
Related Services
Related Industries
Stay in the Loop!
Related Content
SaaS: What’s the role of Humans in Customer Service in 2025
AI is transforming SaaS customer service, but humans remain essential for sensitive cases and personalization. Discover how to optimize both for the best user experience.
A Brutal Disruption in Image Annotation Services in 2025
AI data labeling just got disrupted. Generalist models are out, and expert-driven, specialized data is in. Here’s how the landscape is evolving faster than anyone expected.
Our Managed Services Model
Learn how our managed services are designed to shoulder all operational responsibilities, offering clients streamlined, process-based operations under a flat monthly fee, allowing them to focus on growth.
How BUNCH Became a 24/7 Operations Powerhouse
Our 24/7 outsourcing services ensure seamless, efficient operations for businesses worldwide. From shift scheduling to cultural sensitivity, we guarantee continuous support in all time zones.
Scaling Data Labeling Teams Without Compromising on Quality
Discover how companies can scale data labeling for ML models without sacrificing quality. Learn about double-pass annotation, AI integration, dedicated teams, continuous training, and robust project management to maintain precision and efficiency.
How We Are Obsessed About Data Quality and Why
We understand the importance of reliable data quality for training datasets and precision in moderating user-generated content. Learn how we apply rigorous QA in all our processes.
Ethical Supply Chain: Your Reputation Extends to Your Outsourced Teams
Explore the importance of ethical supply chain management in outsourcing. Learn how BUNCH ensures fair wages, strict working conditions, comprehensive mental health support, and end-to-end compliance to maintain integrity and enhance your brand's reputation.