Glossary of Terms

Browse for definitions about tasks and processes performed in tech industries. Most terms have never had clear boundaries, but there are common understandings of terms that we list here.

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Escalation
Customer Support
E
Ethereum
Blockchain / Crypto
E
Evil Points
Community Management
E
Exchange
Blockchain / Crypto
E
Facebook
Community Management
F
Feed
Community Management
F
Fintech Ecosystem
Blockchain / Crypto
F
First Response Time
Customer Support
F
Fork
Blockchain / Crypto
F
Forum
Community Management
F
Fraud Detection
Blockchain / Crypto
F
Freshchat
Customer Support
F
Freshdesk
Customer Support
F
Full Node
Blockchain / Crypto
F
Gamification
Artificial Intelligence
G
Garbage In, Garbage Out (GIGO)
Artificial Intelligence
G
Gas
Blockchain / Crypto
G
Github
Community Management
G
Group
Community Management
G
Guidelines
Artificial Intelligence
G
Hard Fork
Blockchain / Crypto
H
Hard Wallet
Blockchain / Crypto
H
Hashtag
Community Management
H
High Touch Support
Customer Support
H
Human-In-The-Loop
Artificial Intelligence
H
ID Validation
Blockchain / Crypto
I
Image Annotation
Artificial Intelligence
I
Impersonator
Community Management
I
In-App Support
Customer Support
I
Inductive Bias
Artificial Intelligence
I
Information Retrieval
Artificial Intelligence
I
Initial Coin Circulation (ICC)
Blockchain / Crypto
I
Initial Coin Offering (ICO)
Blockchain / Crypto
I
Initial Public Offering (IPO)
Blockchain / Crypto
I
Instagram
Community Management
I
Insurance on Demand
Blockchain / Crypto
I
Json
Artificial Intelligence
J
Labeled Training Data
Artificial Intelligence
L
Level 1 Support
Customer Support
L
Level 2 Support
Customer Support
L
Lightweight Node
Blockchain / Crypto
L
Line Annotation
Artificial Intelligence
L
Litepaper
Blockchain / Crypto
L
Lock-up Period
Blockchain / Crypto
L
Machine Learning
Artificial Intelligence
M
Mainnet
Blockchain / Crypto
M
Market Cap
Blockchain / Crypto
M
Masternode
Blockchain / Crypto
M
Medium
Community Management
M
Meme
Community Management
M
Mention
Community Management
M
Metadata
Artificial Intelligence
M
Microservices
Blockchain / Crypto
M
Millenial
Blockchain / Crypto
M
Miner
Blockchain / Crypto
M
Mining
Blockchain / Crypto
M
Mining Pool
Blockchain / Crypto
M
Moderation
Community Management
M
Moderator
Community Management
M
Monthly Active Users (MAU)
Community Management
M
Multi-Channel Support
Customer Support
M
Multi-Modal Learning
Artificial Intelligence
M
Multi-Task Learning
Artificial Intelligence
M
Nearshore Outsourcing
Customer Support
N
Net Promoter Score (NPS)
Customer Support
N
Newbie
Community Management
N
Node
Blockchain / Crypto
N
Note
Customer Support
N
Off Topic
Community Management
O
Offshore Outsourcing
Customer Support
O
Omni-Channel Support
Customer Support
O
Onshore Outsourcing
Customer Support
O
Order Cancellation
Customer Support
O
Orders Processing
Customer Support
O
Organic Reach
Community Management
O
Pattern Recognition
Artificial Intelligence
P
Payment Gateway
Blockchain / Crypto
P
Phishing
Community Management
P
Pinned Message
Community Management
P
Presale
Blockchain / Crypto
P
Private Keys
Blockchain / Crypto
P
Private Message (PM)
Community Management
P
Product Hunt
Community Management
P
Proof-of-Stake
Blockchain / Crypto
P
Proof-of-Work
Blockchain / Crypto
P
Public Keys
Blockchain / Crypto
P
Public Reply
Customer Support
P
Public Sale
Blockchain / Crypto
P
QA Report
Processes
Q

Trusted by

Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
clear spider
GoPro
RaptorMaps
Medtronic
Persuit
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
clear spider
GoPro
RaptorMaps
Medtronic
Persuit
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
clear spider
GoPro
RaptorMaps
Medtronic
Persuit
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
clear spider
GoPro
RaptorMaps
Medtronic
Persuit
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
clear spider
GoPro
RaptorMaps
Medtronic
Persuit
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
Bitvore
CleanCloud
Wide Eyes
KeyWe
mahabis
clear spider
GoPro
RaptorMaps
Medtronic
Persuit
Hara
Channel Factory
Magna
Mina
The Local Voice
All Infra
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky
UCDavis
National University of Singapore
University of California
Descartes Peoplevox
goodsted
Rainmaker Digital
cloudbric
ably
dConstruct Robotics
Flikweert Vision
HoneyBadger
dun & bradstreet
CoinAPI.io
API3
Katana
Tagwalk
Ducky

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